Frequently Asked Questions

Open Play gives customers access to explore and enjoy the activity park for an action-packed session. Depending on the ticket, this can include areas such as trampolines, obstacle courses, activity pits and dodgeball.

You can join in at any point during your booked hour, but your session will strictly end at the original scheduled finish time.

Check out our activities here

Life is better when you play together and when you bag yourself a Play Together ticket at Oxygen, RedKangaroo or Boost, you get 4 60-minute Open Play tickets for the price of 3! That’s an epic saving of 25%!

Unlimited Pass – Summer Fun

Enjoy six weeks of school holidays with unlimited play and great value. Get up to 270 hours of Open Play from just 13p per hour.

Choose the pass that suits you:

Unlimited Open Play
Soft Play fun
SEN Peaceful Play Passport for a calmer experience

Something for everyone this summer.

Don’t worry they are the same – we’ve just changed the name! Open Play is the new name for Active Play. Open Play gives customers access to explore and enjoy the activity park for an action-packed session. Depending on the ticket, this can include areas such as trampolines, obstacle courses, activity pits and dodgeball.

Under-4s must be accompanied and supervised by a jumping adult at all times. Ages 4 to 12 need an adult present at Oxygen while they are jumping; the adult can watch from the viewing area or café, but supervising adults inside the jump area need a ticket. Ages 13 to 15 can jump without an adult in the park if an adult has signed a valid waiver. Ages 16 and over do not need an adult.

Customers aged 3 or older who can stand up and jump can use the park. There is no upper age limit. Children aged 4 and over can join Open Play sessions, while 3-year-olds need a grown-up bouncing buddy. Children under 5 can use Toddler Play sessions, which are designed for preschool children.

Children under the age of 12 must have an adult remain on the premises (in the café or viewing area) at all times. Kids aged 13+ can be dropped off, provided an adult has signed their waiver!

Bookings can be cancelled within 24 hours of making the booking for a full refund, unless the session time is within the next 24 hours. Where possible, Oxygen may be able to transfer a booking to a more convenient time. For booking-specific help, customers should contact Oxygen or call 020 8050 1315.

There is a small £1.50 booking fee on online purchases. This is a fixed amount and does not change based on the number of tickets in one transaction.

Customers can sometimes turn up on the day, but booking in advance is recommended. Booking ahead helps customers skip queues, check in online and may be cheaper than paying on the day. Walk-in spaces depend on availability.

We love welcoming carers! Pop your local park into the contact form along with the documentation you hold, and our team will confirm exactly how it works for your visit.

It’s easier to pay for your visit when you actually book online, and its cheaper. If you don’t have a credit or debit card, we also accept Googlepay. We of course take walk-in bookings on the day but prices are slightly higher on the day.

If you already have a discount code you can redeem it as you pass through the checkout. If you have any problems redeeming your code, please first check that it is typed correctly and valid for the items in your cart. Also check any terms and conditions. If you need more assistance, please get in touch with our team.

Bringing the whole crew? Amazing! Drop us a message with how many bouncers you’ve got and your favourite park, and we’ll sort out the best deal for your gang.

Emergency services staff members and military personnel are eligible for a 15% discount on open play sessions and can only be redeemed in park. This discount is valid on 1 hour open play sessions only and a valid ID card must be shown on arrival.

If you’d like to change your booking, please log in to your account.

Lucky you! You can redeem your gift voucher online. Just select your activity and date, and enter the voucher code in the designated box at checkout.

Let’s get that pass put to work! Log into your account, pick your sessions and your pass will do its thing. Need a hand? Drop us a message and we’ll guide you through.

Easy peasy! To switch up your card or direct debit details, send us a quick message and we’ll get your membership all squared away.

Boo, that’s no fun! Double-check the spelling and that the code’s still in date, then give it another whirl. Still stuck? Send us a message and we’ll get you bouncing with your discount sorted.

A family ticket includes entry for either 2 adults and 2 children, or 1 adult and 3 children. Perfect for a fun-filled outing together!

Customers who want to raise a complaint should email customerservices@oxygenfreejumping.co.uk. The customer services team will do their best to resolve the issue as quickly as possible.

Great question! Pass rules can vary, so pop us a message telling us which pass you’ve got and we’ll confirm whether it’s share-friendly or one per little bouncer.

Need a little breather? Drop us a message with your membership details and we’ll let you know what we can do to put things on hold.

Yes, everyone needs a signed waiver to jump! If you are under 18, a parent or guardian must sign it for you. Waivers are valid for 12 months and can be done online.

We’re all about making fun accessible! Drop us a message telling us your park and we’ll confirm the discount available and what proof you’ll need to bring.

No worries, we’ve got you! To wave goodbye to your monthly membership, just pop over to our contact form with your details and our team will sort it out for you.

Need your money back? No drama! Send us a message with your booking details and our team will talk you through your options.

We’d love to hear from you! The quickest way to reach us is through our contact form — just fill it in and our friendly team will bounce back to you.

Hang tight — refunds are on their way back to you! Pop us a message with your booking details and we’ll check the status and let you know when to expect it.

Oops, that’s not right and we’re on it! Drop us a message with your booking details and we’ll investigate that double charge and put things straight.

You bet it is! Booking online is kinder on your wallet than paying on the day, plus you skip the queues and bounce straight into the park. Win-win!

If you are 3 or older and can stand up and jump, you are good to bounce! There’s no upper age limit. Kids aged 4+ can join Open Play on their own, but 3-year-olds need a grown-up bouncing buddy.

Don’t panic, deep breaths! Pop us a message with your park and session time and we’ll let you know your options. Top tip: arriving 20 minutes early means you’ll never miss a second of the BIG-TIME fun!

Most Oxygen Activeplay parks have parking, but customers should check the relevant park page for local address, parking and directions information. Walking, skipping or using public transport is encouraged where possible.

Oxygen Activeplay parks do not have shower facilities and do not need changing rooms for putting on Oxygen socks. Toilets and bathrooms are available for customers to freshen up.

Active play can make customers warm, especially when the weather outside is warm. Customers should take breaks when needed and use the café for a cold drink. Some parks have air conditioning in the whole park or café area, so customers should check their local park for details.

There are cafés with viewing galleries over the parks, so customers can watch jumpers while having a drink, snack or cake. WiFi is also available after registering at the park.

As much as we love pets, only registered guide dogs and assistance animals are permitted inside the parks.

Our trampolines are built to very high commercial standards. The maximum weight limit for a single jumper is 21 stone (133kg).

Yes, all of our parks are fully equipped with baby changing facilities and accessible toilets.

Some parks with communal parking do have electric charging bays. Please check the individual park page or your charging app for details.

WiFi is available in the parks. Customers need to register when they arrive in order to access the park WiFi.

We have parks all over the country, from Acton to York and plenty in-between. Please find your nearest park below.

You can find full directions, local bus/train routes, and the exact postcode for your satnav on the specific park’s location page on our website!

Yes! We have dedicated soft play areas specifically designed for our youngest bouncers (under 5s). It keeps them safe and away from the bigger kids!

Our standard Open Play sessions feature upbeat music and flashing lights. If you prefer a quieter environment, we highly recommend checking out our Peaceful Play sessions!

Jump and leap on our interconnected trampolines, soar onto a giant airbag, brave the heights on our high ropes course or glide through the air on the indoor Sky Rider!

Trampolining, Foam Pits and Inflatables are just three of the exciting activities at our park.

Trampolining, Soft Play and Dodgeball are just three of the exciting activities at our park.

Trampolining, Foam Pits and Inflatables are just three of the exciting activities at our park.

Come on down for the best Parks in town, Trampolines, Dodgeball, Climbing Walls, a Giant Airbag & Soft Play.

Over 80 interconnected trampolines, as well as a Cardio wall, Soft play, and Giant airbags. – Just 4 excellent reasons to come along to our Derby activity park.

Trampolining, Foam Pits and Dodgeball are just three of the exciting activities at our park.

Trampolining, an obstacle course, and a high ropes ‘airventure’ all feature at our Greenwich park.

Bigger birthday parties, bouncier Open Play, better toddler play, higher climbing and even more big-time fun.

NOW OPEN! Bigger Birthday parties, bouncier Activeplay, new toddler play, new sports pitches and even more BIG-TIME FUN!

Bigger birthday parties, bouncier open play, new toddler play, new climbing and even more big-time fun.

Over 60 trampolines, an Interactive multi-sports arena, 6 climbing walls; a cardio wall, and 3 storeys of soft play area. The best day out ever.

Bigger Birthday parties, bouncier open play, team sports pitch, new climbing and even more BIG-TIME fun!

Love to work for us? Great! Please see our careers page below.

Explore our 13 indoor trampoline and activity parks in Acton, Coventry, Croydon, Derby, Leicester, MediaCity (Manchester), Nottingham, Rayleigh, Reading, Romford, The O2, Wilmslow and York!

Food and drinks, including bottled water, should not be taken onto the indoor activity park floor or trampolines. Customers can eat and drink in the café before or after their session and can use the water fountain during the session. Alcohol should not be consumed before jumping.

Customers are asked not to bring their own snacks and drinks. Oxygen, RedKangaroo and Boost parks have cafés offering food, hot and cold drinks, fresh bakes, light bites and healthier options.

Café tables are not reserved. For special events or celebrations, customers should look at the party packages, which may provide suitable celebration space.

Private event hire may be available, including taking over the park for a group event or celebration. Customers can contact Oxygen to discuss options such as decorations, food and drinks.

Oxygen Activeplay parks are generally open every day, but exact opening times can vary slightly by park. Customers should check their local park page for the most accurate opening times.

Oxygen Activeplay offers birthday party packages for a wide range of ages, from toddlers and children through to older celebrations. Customers should check the party packages for current options.

We provide the party room all set up and ready to go! You are welcome to bring a few balloons, but we do not allow piñatas, confetti, or anything that needs to be pinned to the walls.

Yes! All of our official Birthday Party packages include a pair of Oxygen grip socks for every jumping guest.

Absolutely — your dedicated party host is there to keep the fun flowing and the smiles wide! For the finer details on supervision in the play zones, drop us a line and we’ll fill you in.

Let’s get the party planned! Send us a message with the package you’re after and we’ll confirm whether it’s a deposit or the full amount to lock it in.

Life happens, we get it! Pop us a message with your party details and we’ll explain how our headcount and no-show policy works.

Oxygen is party central for all ages – from toddlers to teens, right up to Granny’s 80th celebrations. Check out our party packages here:

Several Oxygen Activeplay parks are cashless from 1 September, so customers should be prepared to pay by card or contactless payment where cash is not accepted.

Don’t worry! If you got an error while checking out, but money shows as leaving your account, it is likely a ‘pending’ transaction that will automatically drop back into your bank within 3-5 working days.

Pregnant customers should not take part in jumping activities. It is safer to sit this one out and return to the fun when they are ready after pregnancy.

Customers should only jump if they are fit and well enough to do so. If they are unsure, they should ask a doctor or medical specialist before visiting and include relevant details on the waiver. For some pre-existing injuries or disabilities, a signed doctor’s note may be required. For Down Syndrome, a signed doctor’s note is required for each visit. Customers showing Covid-19 symptoms or with a positive test result should not attend. If unsure, customers can call 0333 2000 349 before visiting.

There is no general height limit for bouncing, but some activities such as high ropes, Sky Rider or trapeze may have minimum height rules at certain parks. For jumping, the maximum weight limit is 21 stone or 133kg. Customers should check local park pages for activity-specific rules.

Freejumping is not considered dangerous when customers follow the rules, jump within their ability and avoid silly behaviour or advanced moves beyond their skill level. Trampolining has risks like other active sports, but Oxygen Bouncers are trained in health and safety to help predict, prevent and respond to incidents.

Glasses can be worn on the trampolines, but customers are responsible for making sure they do not fall off, get lost or break.

Yes, for safety and hygiene, official Oxygen grip socks must be worn on the trampolines. You can buy them online during booking or at reception for £2.95, and keep them for next time!

Oxygen Activeplay offers SEN Peaceful Play sessions for visitors with Special Educational Needs. These sessions use reduced numbers and a quieter atmosphere, with the park made available for individuals with special educational needs and disabilities in a calm, inclusive environment.

Siblings of a jumper with SEN needs are welcome to join SEN Peaceful Play sessions. The sessions are designed to be calmer and quieter while still allowing families to play together.

We want everyone bouncing with a smile! Send us a message with your park and we’ll talk through how we can help your little one join the fun comfortably.

Only jumpers need a ticket. Spectators can watch from the café for free.

Stay & Play sessions are for pre-schoolers aged 3 to 5. During term time from Monday to Friday, Toddler Activeplay may allow children to stay and play for up to 3 hours, subject to availability, capacity and timetable changes.

Open Play is for ages 4+, but don’t worry — our pint-sized bouncers have their own special slot! Toddler Play (0–5) is where the little legends play. Check our Toddler Play page to book.

Tiny tots taking it easy don’t usually need a ticket, but it can vary by session. Pop your little one’s age and your park into the contact form and we’ll confirm in a flash!

Brilliant news — your membership makes booking a breeze! Just log into your account before you pick your session and it’ll work its magic at checkout. If anything looks off, give us a shout.

You betcha! Our Toddler Play sessions are made just for the under-5s — packed with games, dances and challenges led by our Hero Crew. No big kids allowed, just preschool-sized fun! Take a peek at our Toddler Play page for all the deets.

For safety, the correct branded grip socks must be worn. Oxygen-branded socks are allowed in Oxygen parks. At Boost Leicester, Boost or Oxygen branded socks can be worn. At RedKangaroo Coventry and Nottingham, red or turquoise RedKangaroo socks or Oxygen socks are accepted. The socks are reusable and machine washable.

Customers should wear comfortable clothes that are suitable for jumping, climbing, dodging and active play. Stretchy, breathable clothing is recommended. Clothes with spikes or studs should be avoided, jewellery should be left at home or kept safe, and Oxygen jumping socks are needed.

Customers should arrive about 20 minutes before a normal session so there is enough time to check in and watch the safety briefing. For parties, arriving 30 minutes before the party start time is recommended so waivers and belongings can be sorted before the party begins.

Customers can sign the waiver using the link in their booking confirmation email. They can also watch the safety briefing and complete the waiver through the website’s how-to-book page.